Broadcasting Standards

airUK is proud to publish the standards by which our team are expected to abide, both when broadcasting, and when representing airUK in other environments. We believe in being fair and transparent with our listeners, and also with our presenters, who fund our existence.

These standards also clarify what we regard as a complaint, and how we will deal with our listeners when things go wrong.

Music

Tracks played on airUK will be of commercial quality, currently, or having been, commercially available, except when performed live for the purpose of broadcast (live performance at an event covered by airUK, for example).

Tracks do not need to be in English, however should not:

  • contain profanities in any language;
  • glorify, promote or suggest discrimination or acts thereof, based on gender, age, race, religious belief or any other aspect of a person or group of persons;
  • not be broadcast from online video services, such as (but not limited to) YouTube or Vimeo, or hosted on third party aggregate sites such as social media sites

Programmes

All programmes on airUK will be deemed suitable for an audience of all ages, whatever the time of the broadcast. As with the ‘Music’ section above, there will be no -isms, and programmes will not be overtly religious in nature. Specific exceptions are for Easter and Christmas.

Programmes may be networked (broadcast on multiple stations) but this must be agreed beforehand, and references to individual radio stations shall not be present. Networked programmes may have their own website and social media profiles, and these are permitted to be promoted. In such case, either all or none of the broadcast stations should be listed, with no preference given to any one.

Demonstrated Skills

All presenters on airUK must be able to:

  • Link songs appropriately, either with jingles or spoken segues;
  • Provide any scripted messaging accurately and confidently;
  • Handle any technical problems with good humour and confidence (sometimes it helps to make a ‘joke’ of the error)

No presenters will use obscene language on air, nor permit guests to do so.

Presenters will not provide any negative commentary against the radio station and any comments against other stations should be avoided, or obviously light-hearted.

Presenters may be required to relay breaking news and, where this is required, would not necessarily be expected to provide a ‘polished’ performance. Breaking news stories should be verified before broadcast and should appear on at least two of the following news sources before being aired:

  • BBC News (online, TV or Radio);
  • Reuters News Agency;
  • The Press Association;
  • Sky News; or
  • ITN / Channel 4 News (same source provider).

Complaints

We take it very seriously when anyone has a complaint about airUK. However, the customer isn’t always right. There are things that we class as genuine complaints and things that will not be investigated.

Before deciding to file a complaint, do please remember that our presenters are hobby-broadcasters, and that we are not under the same rules as commercial or BBC stations.

Invalid Complaints

An invalid complaint would typically be along the lines of (but not limited to):

The presenter didn’t play my request / read my email / reply to me in the chatroom

or

There was supposed to be a live programme but there was a recording of last week’s show instead

Requests, messages, shout-outs etc., are always nice, but they may detract from the ‘flow’ of a show. For example, if the current live programme is based around American Rock & Roll, a request for Someone Like You by Adele would be ‘off-topic’ and it would be perfectly reasonable for this not to be played.

Similarly, none of our presenters are paid to show up every week and, whilst it would be nice, it cannot always be guaranteed. Therefore, some programmes scheduled to be live may not be. Or the schedule might get changed around. This can happen for many reasons, but a programme may simply have become inappropriate, given some current events.

Valid Complaints

You can, however, complain about certain aspects of programming should they upset you. Bearing in mind that this is entirely subjective, you may not always get the resolution you require. However, if a presenter or guest swears on air and there is no reasonable context, or if a song is played which contains bad language, please do let us know. If a presenter or guest makes a defamatory or discriminatory comment, especially but not exclusively if it is about you or someone you know, then again please let us know.

All of our live programmes are recorded as broadcast and a complaint will involve the recording being retrieved and assessed. Action will be taken against serious offences and we will publish the details of the complaint and the resolution on this website.

There are degrees of punitive action but these will typically start with a temporary suspension of live broadcasting privileges, then a general suspension, before finally, for the most serious breaches of our internal code, termination of the presenter’s membership of airUK.

Please note, however, that there is no right of appeal in the event that your complaint is either not upheld, or not resolved to your satisfaction. Once again, we are all hobbyists, and we are not subject to OFCOM regulation.

If you still wish to make a complaint, please fill in all the required details below, and we will respond as soon as we have investigated.





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