We take it very seriously when anyone has a complaint about airUK. However, the customer isn’t always right. There are things that we class as genuine complaints and things that will not be investigated.
Before deciding to file a complaint, do please remember that our presenters are hobby-broadcasters, and that we are not under the same rules as commercial or BBC stations.
An invalid complaint would typically be along the lines of (but not limited to):
The presenter didn’t play my request / read my email / reply to me in the chatroom
There was supposed to be a live programme but there was a recording of last week’s show instead
Requests, messages, shout-outs etc., are always nice, but they may detract from the ‘flow’ of a show. For example, if the current live programme is based around American Rock & Roll, a request for Someone Like You by Adele would be ‘off-topic’ and it would be perfectly reasonable for this not to be played.
Similarly, none of our presenters are paid to show up every week and, whilst it would be nice, it cannot always be guaranteed. Therefore, some programmes scheduled to be live may not be. Or the schedule might get changed around. This can happen for many reasons, but a programme may simply have become inappropriate, given some current events.
You can, however, complain about certain aspects of programming should they upset you. Bearing in mind that this is entirely subjective, you may not always get the resolution you require. However, if a presenter or guest swears on air and there is no reasonable context, or if a song is played which contains bad language, please do let us know. If a presenter or guest makes a defamatory or discriminatory comment, especially but not exclusively if it is about you or someone you know, then again please let us know.
All of our live programmes are recorded as broadcast and a complaint will involve the recording being retrieved and assessed. Action will be taken against serious offences and we will publish the details of the complaint and the resolution on this website.
There are degrees of punitive action but these will typically start with a temporary suspension of live broadcasting privileges, then a general suspension, before finally, for the most serious breaches of our internal code, termination of the presenter’s membership of airUK.
Please note, however, that there is no right of appeal in the event that your complaint is either not upheld, or not resolved to your satisfaction. Once again, we are all hobbyists, and we are not subject to OFCOM regulation.
If you still wish to make a complaint, please fill in all the required details below, and we will respond as soon as we have investigated.